Legal Status of This Document
This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made thereunder, including amendments relating to electronic documents and records. This document does not require any physical, electronic, or digital signature.
This Privacy Policy is a legally binding agreement between the user (“User”, “You”, “Your”) and LDD Bioscience (“Company”, “We”, “Us”, “Our”). The terms of this Privacy Policy become effective upon acceptance by the User, whether directly or indirectly, including by accessing, browsing, or using the Company’s website, mobile site, or applications (collectively referred to as the “Website”).
If the User does not agree with the terms of this Privacy Policy, the User must refrain from using the Website.
2. Statutory Compliance
This Privacy Policy is published and governed in accordance with:
- The Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Applicable provisions of Indian consumer protection, e-commerce, and commerce regulations
User consent is obtained under Sections 43A and 72A of the Information Technology Act, 2000.
3. Applicability and Scope
This Privacy Policy applies to all users of the Website, including registered and unregistered users, buyers, sellers, healthcare professionals, patients, and visitors who access, interact with, or transact on the Website.
The term “Associate Companies” shall have the meaning assigned under the Companies Act, 2013.
4. Definitions of Information
Personal Information
Personal Information refers to information that identifies or can be used to identify an individual, including but not limited to:
- Name, address, contact number, and email address
- Username and password
- Date of birth and gender
- Transaction and purchase history
- Financial details including bank account information, debit/credit card details, UPI information, and OTPs
- Internet Protocol (IP) address
- Device identifiers
- Sensitive personal data as defined under applicable law
- Any information provided during registration or transaction processes
Non-Personal Information
Non-Personal Information includes information that does not identify the User personally, such as:
- Geographic location
- Browser type and operating system
- Internet service provider details
- Website visit duration, date, and time
- Cookies and log files
5. Accuracy of Information
The User represents and warrants that all information provided is accurate, complete, current, and lawful. The User confirms having the necessary rights and consents to provide such information. LDD Bioscience shall not be responsible for the authenticity of information provided by Users.
6. Purpose of Collection, Use, and Processing
LDD Bioscience may collect, store, process, and use User information for purposes including but not limited to:
- Facilitating access to and use of the Website
- Processing orders, payments, and deliveries
- Customer service and grievance handling
- Personalizing user experience
- Marketing, promotional communication, and surveys (subject to consent)
- Improving Website functionality and services
- Fraud detection, security monitoring, and audits
- Legal compliance and regulatory reporting
- Research, analytics, and internal assessments
7. Storage, Processing, and Transfer of Data
User information may be stored in electronic or physical form. Data may be processed or stored within or outside the territory of India, subject to compliance with applicable laws. Third-party service providers engaged for processing or storage shall be contractually bound to maintain reasonable security standards and confidentiality.
8. Sharing and Disclosure of Information
User information may be shared with:
- Internal departments and associate companies
- Logistics, courier, and fulfillment partners
- Payment gateways, banks, and financial institutions
- IT, analytics, and customer support service providers
- Government, judicial, or law enforcement authorities when required by law
All disclosures shall be made on a need-to-know basis and subject to contractual and legal safeguards.
9. Third-Party Websites and Links
The Website may contain links to third-party websites or services. LDD Bioscience does not control and is not responsible for the privacy practices or content of such third-party platforms. Users are advised to review the privacy policies of such websites independently.
10. Information Security
LDD Bioscience implements reasonable security practices and procedures, including encryption, access controls, and secure servers, in compliance with applicable laws. Payment-related data is processed in accordance with industry standards such as PCI-DSS.
Users acknowledge that no system is entirely secure and that the Company’s liability, if any, shall be limited to statutory remedies under the Information Technology Act, 2000.
11. Data Retention
Personal Information shall be retained only for as long as necessary to fulfill lawful purposes or as required by applicable law. Non-Personal Information may be retained indefinitely.
12. User Rights and Consent Withdrawal
Users may withdraw consent, update, or correct Personal Information by contacting the Grievance Officer. Withdrawal of consent may affect the ability to access certain services. Historical data may be retained for legal and compliance purposes.
13. Grievance Redressal
In accordance with the Information Technology Act, 2000, the Grievance Officer details are as follows:
Ms. Nikita
Grievance Officer – LDD Bioscience
Email: info@lddbioscience.com
14. Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, User information may be transferred to the acquiring entity, subject to continuation of equivalent privacy protections.
15. Force Majeure
LDD Bioscience shall not be liable for any loss or misuse of information resulting from events beyond its reasonable control, including natural disasters, cyber-attacks, system failures, or governmental actions.
16. Amendments
LDD Bioscience reserves the right to modify this Privacy Policy at any time. Continued use of the Website after such modifications constitutes acceptance of the updated Policy.
